Own the OSS/BSS and Tools Product Roadmap: Define, prioritize, and execute a comprehensive product roadmap for OSS/BSS systems, service provisioning, and internal operational tools. This includes enhancing existing platforms and developing new solutions to support our expanding global customer base and operations. Actively participate as a stakeholder in the build vs buy decision making for needed tools. Contribute to RFPs as needed.
Drive Operational Efficiency: Identify and address bottlenecks in our operational workflows through the development and implementation of innovative tools and process improvements.
Engage with Stakeholders: Collaborate closely with internal operations, engineering, sales, support, and partner teams to gather requirements and ensure alignment on product priorities.
Translate Needs into Technical Requirements: Translate complex business requirements into clear and concise technical specifications for engineering teams.
Engage with Diverse Customers: Actively engage with customers across various segments (MNVOs, MNOs, OEMs) to understand their needs, pain points, and use cases. Translate these insights into actionable product requirements.
Define and Commercialize Operational Capabilities: Work with technology teams to define, develop, and launch new operational capabilities that streamline service provisioning, billing, monitoring, and support.
Analyze Performance and Drive Improvements: Define and track key performance indicators (KPIs) for OSS/BSS and operational tools. Use data-driven insights to identify areas for improvement and drive continuous optimization.
Ensure System Reliability and Scalability: Ensure that our OSS/BSS systems are robust, scalable, and capable of supporting a growing customer base and service offerings.
Champion the Customer: Be a strong advocate for the customer, ensuring their needs are considered throughout the product development process.
What We Look For
12+ years of product management experience, with hands-on experience with OSS/BSS systems (including billing and service provisioning) and operational tools, within the telecom industry.
Proven ability to define and execute product roadmaps, from ideation to launch.
Strong technical acumen, with the ability to understand and discuss complex technical concepts with engineers.
Excellent communication, interpersonal, and presentation skills, with the ability to effectively communicate with both technical and non-technical audiences.
Experience working with diverse customer & partner segments (MNVOs, MNOs, OEMs) is highly desirable.
Data-driven decision-making mindset, with the ability to analyze data and draw actionable insights.
Ability to thrive in a fast-paced, dynamic startup environment and adapt quickly to changing priorities.
Experience with agile development methodologies.
Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or equivalent experience.
Familiarity with ITIL, TM Forum frameworks (eTOM, SID, TAM) is preferred.
