Serving as an advocate for the business and end user community, ensuring that their needs are communicated and translated into effective solutions and managing expectations successfully
Facilitating business team members in the identification of opportunities and development of requirements
Providing functional support for the Salesforce user community
Seeking and communicating ways to improve usability and end user satisfaction
Collaborating with the Business Relationship Manager to ensure alignment of objectives, priorities and technology roadmaps
Participating in key functional phases of the project lifecycle, including requirements, planning and analysis, system testing, UAT and support
Provide timely status updates and identify as well as communicate risks in a timely manner
Respond to and track user issues
Minimum of 4 years in the CRM domain
Minimum 2 years working with Salesforce as a Business Analyst
Excellent analytical and troubleshooting skills
Excellent English communication skills, including written, verbal, facilitation and presentation skills
Demonstrated ability to work and communicate effectively with peers and management, including interacting with a globally dispersed team
Understanding of web usability and user-centered design
Thorough knowledge of web application design and proficiency in HTML
Capacity to control and manage own priorities and schedule and multitask effectively
