Job Description for Production Support Engineer:

Experience: 4 to 10 Years

L2/L3 Support: Developer with JAVA and SQL Knowledge is responsible for L2/L3 Support and bug fixes the cases in L2/L3 Production support and take care of any Data Patches, fixes, and Clarification and capable of doing the in-depth analysis and handle where it requires a code fix. Also be familiar with production support process and able to front end the customer (Customer Support team) and address all their technical queries. Working in P&C Insurance domain will be an added advantage.

Responsibilities:

• As part of L2/L3 Production support, Team is responsible for analyzing all the production support issues and support with any fixes.
• Preparing the Data patches for the required cases and releasing it to customer through release process.
• Doing root cause analysis for all the Data Patch cases or code fixes.
• Need to do the in-depth analysis for the reported issues and address code fixes.
• Joining the customer call along with the customer facing lead and taking care of all technical queries.
• Having a good collaboration within and other team members.
• Need to follow the Production support process with 100% compliance.

Requirements and Skills:

• Strong knowledge of Java or equivalent Object-oriented programming language.
• Strong knowledge of Oracle PL/SQL with hands-on experience in writing SQL queries with different types of joins.
• Knowledge about Web Services (SOAP, REST etc.) and API related integrations.
• Strong analytical & debugging skills.
• Address critical fixes within SLA & suggest workarounds.
• Experience in Production Support and its process.
• Experience in Insurance or Banking Domain.
• Excellent communication skills as these positions are going to be remote.

Working Hours:

• 14:00 hours IST to 22:00 hours IST (aligned to EMEA time zone)
• 17:00 hours IST to 02:00 hours IST (aligned to EST time zone)

Location:

Remote

Education:

BE/B.Tech/ME/M.Tech/MCA/MSc (Computers)

Interview Rounds:

3 Technical rounds

Experience Level:

4-10 Years